What is Active Listening?

Active listening is a communication technique that involves fully focusing, understanding, remembering, and responding to what the other person is saying. It goes beyond merely hearing the words; it's about understanding the message being conveyed.

Importance

To understanding why active listening matters, let's look at the significant impact it can have on our interactions and relationships.

• First, it enhances connection. Active listening fosters a sense of trust and connection between people.
• Second, it improves understanding. It allows for a deeper understanding of a person’s emotional state and content.
• Third, it minimizes misunderstandings. By concentrating on what's being said, you reduce the chance of misunderstanding what the other person is expressing.

Elements of Active Listening

These following elements serve as building blocks for effective communication and deeper understanding in the process of active listening:

• Focus: Be present mentally and physically. Avoid distractions.
• Non-Verbal Cues: Use nods, smiles, and eye contact to show you're engaged.
• Verbal Affirmations: Use phrases like "I understand," "I see," or "please go on" to encourage conversation.
• Clarification: Ask questions to ensure you've understood what the other person is saying.
• Reflection: Paraphrase what you've heard to confirm your understanding.

Being a good active listener requires more than just knowing its importance and key elements; it demands a high level of focus. Let’s take a look at how.