To earn your badge for this microcourse, complete the following steps:

Instructions

Step 1: Complete the Comprehensive Exam

Complete the comprehensive exam that covers key concepts from all lessons in this course. Ensure you review all the lessons and practice quizzes to prepare for the exam.

Step 2: Analyzing a Challenging Conversation

For your final assessment, you will annotate a challenging conversation script with concepts, terminology, and strategies learned throughout this course. You can choose from two pre-written scripts or opt to create your own.