In Lesson 3 we will focus on the importance of reflective practice in crisis management. We attempt to view each crisis beyond the pain and loss – and embrace it as a chance to learn and improve should another crisis manifest in the future. We consider resilience and critical thinking, asking leaders to evaluate their responses to each crisis situation. We also wrestle with the idea of continual improvement, urging churches to constantly refine their crisis management strategies for the benefit of their communities.