This lesson aims to equip you to:

1. Identify and understand the two types of crisis:
1. Developmental Crisis
2. Situational Crisis
2. Understand and Identify the four stages of crisis:
1. Initial rise in tension
2. Initial lack of success
3. Turning to face the problem
4. Non-functioning
3. Learn the 5 steps of helping people navigate a crisis:
1. Gain insight
2. Let them talk
3. Isolate the problem
4. Plan of action
5. Debrief